Frequently Asked Questions

How do I cancel my recurring membership?

Visit our Customer Service Page here

If you cancel, you will have access to the site until your current membership term expires. Memberships are non-refundable.

How do I cancel my non-recurring membership?

Your Non-Recurring Membership will cancel automatically and your credit card or bank account will NOT be recharged. After your current membership term expires your access codes will no longer work and you must sign up again to rejoin.

Who is your payment processor?

CCBill is the Primary Payment Processor and Access Management Provider for www.mplstudios.com. CCBill is safe, secure, reputable and provides reliable customer service and support. You never have to worry about your membership account; CCBill is there for you.

Where do I go for questions about billing?

Visit our Customer Service Page here

Can I Share my password?

No. Each member has a unique user name and password to access mplstudios.com. Access by different or multiple IP's at the same time under your user name and password will terminate your membership. We don't tolerate abuse in any way.

We actively monitor and record ALL IP activity to make sure members, and only members, are getting the exclusive access they are paying for.

I lost my password, now what?

Look Up lost Password or Username here

Where do I view my subscription information and account details?

Review Subscription Information and Account Details here

What will I find in the members area?

You will find our beautiful Studio Girls, of course! Over 26,000 high-resolution images and 65 movies. All our photo sets and videos can be easily downloaded. We encourage member input; MPL Studios is a dynamic site and we value our member's ideas, comments, and suggestions.

Do you update daily?

Yes, we update 7 days a week!

You'll get 6 fresh, original, high quality photo sets and an exclusive new movie from our "Studio Girl Video Series" Every Week!

Are the photo sets downloadable?

Yes. We provide downloadable zipped files for every photo set in our member's area. This allows you to easily download sets for your own private collection.

What format is used for your videos?

We use DivX video format. This format allows for the highest quality videos available. DivX is easy to setup and is available for download in the member's area. To get answers about viewing video files and DivX video downloads, we offer a "Video Help" page in the members area.

Are the videos available for download?

Yes. In the member's area, you can save the videos to your hard drive. This way you can view videos anytime you want without having to be online.

Is there a minimum system requirement to view the videos?

The DivX is the latest codec, and provides high-resolution videos. It is recommended you have a 400mhz system or higher.

What color quality should have I my computer set on for best results?

24 or 32 bits, anything lower and the photos will not look as nice. To change your display settings: Control Panel / Display / Settings / choose 24 or 32 bits.

What monitor resolution do you recommend?

Optimum viewing resolution is 1024 x 768 or greater. Every monitor has a native resolution it was designed to be used at, and generally it's the highest numbered setting. To check, right click the desktop > properties > settings > screen resolution (slider to the right).

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